TICKET (Transnational Intercultural Competence through Knowledge Exchange and Training)

The Training Programme is designed to equip higher education staff with the four components of intercultural competence:

• Intercultural knowledge, addressing not only knowledge of different cultures (their customs, products, ways of communicating, etc.), but also knowledge of one’s own culture.
• Intercultural awareness, signifying awareness of the “other” and one’s own self in the intercultural context.
• Intercultural attitudes, including respect for equality and diversity, curiosity, and openness as well as general interest in other cultures.
• Intercultural skills, such as intercultural communication and conflict resolution.

The course was created as part of the TICKET project, an Erasmus+ KA203 Strategic Partnership project that involved seven universities:

• The University of Edinburgh (Coordinator)
• Alma Mater Studiorum - Università di Bologna
• Freie Universität Berlin
• KU Leuven
• Universidad de Granada
• Universiteit van Amsterdam
• Uniwersytet Jagielloński w Krakowie 

The Training Programme consists of nine modules, which are organised into four thematic areas:

Mobility and its effects on campus

• Holistic Support for Academic Mobility
• Welcoming International Students and Staff
• Encouraging Intercultural Communication in Diverse Student Groups

Student learning (health and socio-economic needs)

• Fostering Participation and Learning for All
• Using Intercultural Competence to Enhance Equality, Diversity, and Inclusion

Internationalisation of the curriculum

• Bringing Interculturality into the Curriculum
• The Multilingual and Multicultural Classroom
• Challenging Assumptions about Good Learning and Teaching

University as an intercultural workplace

• Interculturality in the Academic Workplace

Each module is a self-contained training unit, so participants can select which module(s) to take based on their own needs, interests, and experience in order to create their own flexible learning pathway.

The Training Programme is designed to equip academic and professional services staff in higher education with the intercultural competence needed to address the challenges they are faced with, such as:

• Teaching, learning, and assessment for diverse student cohorts (including international overseas students, students on a mobility experience, students from an indigenous cultural background, and students with special needs).
• Supporting student development of intercultural competence as one of the requirements for graduates for further study and employment in a global economy.
• Preparing students for mobility or further studies that are likely to be carried out in other countries.
• Collaboration with academic and professional services colleagues from diverse cultural backgrounds in their own institutions.
• Living in different cultural settings.
• Lack of provision and recognition of professional development of intercultural competence in the performance management of staff.

There are no specific entry requirements for this course.