Short Courses

Frequently asked questions (FAQs)

On this page, you'll find answers to frequently asked questions about our short courses, including enrolment, booking, and on-course support questions.

If you need further assistance, please get in touch with us via the Contact us page.

General questions

Enrolment questions

On-course questions

Order questions

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Frequently asked questions (FAQs)

General questions

What will I gain on completion of the course?

How do I know if a course is available online or if I need to be in Edinburgh?

Will I need to attend classes at specific times?

What time zone are the courses scheduled in?

Where can I find more help or speak to a member of staff?

Are courses taught in English?

Enrolment questions

How do I enrol?

I'm having issues enrolling. Who can I speak to?

Can I enrol on more than one course?

Am I eligible for funding?

Do I need an email address to enrol?

Can I enrol multiple learners on a course?

When will I receive confirmation of my booking and instructions on how to join the course?

On-course questions

Why is the Learner Portal not accepting my password, even though it meets the 8-character minimum requirement?

Is there an app I can download to view my courses(s) on a mobile device?

How do I access the Learning Platform (Canvas)?

How can I request course materials in alternative formats?

Do I need any specialist books, software, tools or equipment to do the course?

How do I download my course materials?

How do I make a complaint about my course?

Where can I get support with using Canvas?

I am taking a course on Coursera, edX or FutureLearn. Who do I contact for support?

Order questions

Where can I see my order history and download a receipt of my payment?

Can I request a refund?

Can I cancel my order?

What happens if the University cancels my course?

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